There was a session on Emotional Intelligence on 1st March, conducted at our office base branch. I was fortunate to have an opportunity to attend this training along with 25 other associates from different locations. We had an external faculty having 15+ years of experience in the field of Organizational Behavior , Learning and Personal Development.
It was a full day session, where our lecturer focused on explaining the various parts of human brain, thinking pattern, emotions and they way they effect our daily to day life. Also, he took some tests to help us gauge our EI score.
It was very interesting to know that basic fundamentals of what comprises the Emotional Quotient and why, it is so important in today's life. In theoretical concepts, Emotional Intelligence refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. It is an important consideration in human resources planning, job profiling, recruitment interviewing and selection, management development, customer relations and customer service, and more.
Emotional Intelligence links strongly with concepts of 'Spirituality': bringing compassion and humanity to work, and also to 'Multiple Intelligence' theory which illustrates and measures the range of capabilities people possess, and the fact that everybody has a value.
The EQ concept argues that IQ, or conventional intelligence, is too narrow; that there are wider areas of Emotional Intelligence that dictate and enable how successful we are.
EQ embraces two aspects of intelligence:
1. Understanding yourself, your goals, intentions, responses, behavior and all.
2. Understanding others, and their feelings.
There are 5 domains to measure this. Daniel Goleman identified them as
1. Knowing your emotions.
2. Managing your own emotions.
3. Motivating yourself.
4. Recognizing and understanding other people's emotions.
5. Managing relationships, i.e., managing the emotions of others.
The degree to which we understand and manage ourselves effectively and to have better awareness of others, their feelings and meanings of their interaction with us is a measure of our own EI. The diagram illustrates this relationship.
At the end of the session , I felt that despite possessing a high IQ rating, success does not automatically follow. It is our ability of how well we are able to know our-self and make an empathetic connection with others, that decides our success ratio. Moreover, our brain's have the power of manifesting everything that we truly desire with persistent commitment and passion.
